At Gisele Cove, we want to inform you that we do not provide package protection for your orders. As a result, we are unable to assume responsibility for any loss, theft, or damage to packages once they have been delivered. In case you experience difficulties locating your order, please initiate a missing parcel claim with the courier for verification.

For any concerns or inquiries, kindly reach out to our customer service representative at gisele@giselecove.com

Please note that we do not offer refunds or reimbursements, including via gift cards, for returned orders, as package protection is not part of our service.

At Gisele Cove, please note that we do not bear responsibility for any import duties, broker fees, customs, and taxes incurred on international shipments, as these are the responsibility of the purchaser. If you have any uncertainties about the charges, we recommend reaching out to your local customs office for further information.

Please note all delivery times are estimates provided by the shipping courier and cannot be guaranteed. All orders shipping outside of Canada may be subject to courier and/or customs delays.