Refund Policy

We have a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible, your item must be unworn, unwashed, with tags attached, and in its original packaging. Proof of purchase is required.

To initiate a return, contact us at gisele@giselecove.com. Your return shipping address will be provided in your original shipping confirmation email. Items sent back without first requesting a return will not be accepted.

Damages & Issues Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or incorrect.

Exceptions — Non-Returnable Items Final sale items, giveaways, and gift cards are non-returnable.

Exchanges To exchange an item, return your original piece and place a new order once your return is accepted.

European Union Orders shipped to the EU may be cancelled or returned within 14 days for any reason, provided the item is unworn, unwashed, with tags and original packaging.

Refunds Once your return is received and inspected, we'll notify you of approval. Approved refunds are processed to your original payment method within 10 business days. If 15 business days have passed since approval, contact us at gisele@giselecove.com.